Refund policy
Return & Refund Policy
At Novie, your confidence comes first.
We stand behind the quality of our products and want you to feel completely comfortable trying Novie. If you're not satisfied with your purchase, we're here to help.
30-Day Return Policy
You may return your order within 30 days of delivery.
To be eligible for a return:
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The item must be unused
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In its original condition
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Preferably in its original packaging
How To Start A Return
To begin a return, please email support@trynovie.com and include:
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Your order number
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A brief explanation for the return
Once approved, our support team will provide return instructions and the correct return address.
Please securely package your item and provide the tracking number once shipped.
Return Shipping Costs
Customer-Initiated Returns
If you changed your mind, ordered the wrong item, or no longer need the product, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, we will cover the return shipping costs whenever applicable.
Please contact us within 30 days of delivery and include clear photos of the issue.
Refunds
Once your return is received and inspected, we'll send you a confirmation email.
If approved, your refund will be issued to your original payment method.
Refund Processing Time
Refunds typically appear within 5–10 business days after approval, depending on your payment provider.
If you have not received your refund after this period, please contact us and we'll be happy to assist.
Order Cancellations
Orders may be canceled within 1 hour of purchase for a full refund.
To request a cancellation, please email support@trynovie.com with your order number and use "Cancellation" as the subject line.
If your order has already been processed or shipped, it can no longer be canceled. However, you may still return it once delivered under our return policy.
Damaged, Defective, Or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include:
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Your order number
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Clear photos of the issue
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Photos of the packaging if applicable
We'll work quickly to provide a replacement or refund where appropriate.
Lost Packages
If your package appears lost or has not arrived within the expected delivery timeframe, please contact us at support@trynovie.com.
We'll investigate the shipment and help find the fastest solution possible.
Contact Us
If you have any questions regarding your order, returns, refunds, or shipping, we're always happy to help.
Thank you for choosing Novie.