Terms of service
Terms of Service
Last Updated: June 2026
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Consumer: Any natural person acting for purposes outside their trade, business, or profession.
Day: A calendar day.
Durable Medium: Any method that allows information to be stored and accessed for future reference.
Right of Withdrawal: The consumer's right to cancel an order within the applicable return period.
Entrepreneur: The business offering products through this website, operating under the name Novie.
Distance Contract: An agreement concluded between Novie and a consumer through online communication and electronic ordering.
Terms of Service: These Terms and Conditions.
Article 2 – Identity of the Entrepreneur
Trading Name: Novie
Customer Support Email: support@trynovie.com
Website: www.trynovie.com
Article 3 – Applicability
These Terms apply to all offers, orders, and agreements concluded through the Novie website.
Before placing an order, customers have access to these Terms electronically.
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain fully effective.
Any situations not specifically covered by these Terms shall be interpreted in accordance with their purpose and intent.
Article 4 – The Offer
All offers displayed on the website are non-binding and may be modified or withdrawn at any time.
Product descriptions and images are presented as accurately as possible. Minor variations in color, appearance, or packaging may occur.
Each offer clearly states:
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Product pricing
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Shipping costs (if applicable)
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Payment methods
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Delivery information
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Return policy details
Article 5 – The Contract
A contract is formed when the customer successfully completes the checkout process and receives order confirmation.
Novie reserves the right to refuse or cancel orders where fraud, abuse, or payment issues are suspected.
Following purchase, customers will receive confirmation by email.
All orders remain subject to product availability.
Article 6 – Right of Withdrawal
Customers may request a return within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Products must be returned unused and in their original condition whenever possible.
To initiate a return, customers should contact:
Article 7 – Costs in Case of Withdrawal
Unless otherwise required by law or stated in our Return Policy:
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Customers are responsible for return shipping costs for customer-initiated returns.
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Novie will cover costs associated with damaged, defective, or incorrect items when applicable.
Article 8 – Exclusions
Returns may not be accepted for:
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Personalized or custom-made products
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Opened hygiene-sensitive products where resale is not possible
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Products damaged due to misuse or improper handling
Article 9 – Pricing
Prices displayed on the website are listed in the applicable currency at checkout.
Novie reserves the right to correct pricing errors, typographical errors, or inaccuracies at any time.
Any customs duties, taxes, or import charges imposed by local authorities remain the responsibility of the customer where applicable.
Article 10 – Product Quality & Warranty
Novie strives to provide products that meet reasonable expectations of quality and performance.
Any issues relating to defects or product quality should be reported promptly to:
Warranty coverage does not extend to damage resulting from misuse, negligence, improper storage, or unauthorized modifications.
Article 11 – Delivery & Fulfillment
Orders are shipped to the delivery address provided during checkout.
Estimated delivery times are provided for guidance only and are not guaranteed.
If a shipment cannot be completed within a reasonable timeframe, customers may contact our support team for assistance.
Risk transfers to the customer upon confirmed delivery.
Article 12 – Payment
All payments must be completed before orders are processed and shipped.
Customers are responsible for providing accurate payment information.
Any payment issues should be reported immediately to:
Article 13 – Complaints Procedure
Complaints may be submitted by contacting:
We aim to respond to all inquiries within 14 business days.
Where appropriate, complaints may result in repair, replacement, store credit, refund, or another reasonable solution.
Article 14 – Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws applicable to the business operations of Novie.
Nothing in these Terms limits any mandatory consumer rights available under local law.
Contact Information
For questions regarding these Terms of Service, please contact:
Novie